Reference

How bolaku168 Handles Your Personal Data

Your account data — including the details you provide when depositing via DANA, OVO, or GoPay — is handled with care and used only for the purposes described in this policy.

Account data kept secureDANA, OVO, GoPay wallet contextYour right to access or deleteIndonesia-applicable scopeContact path always open
bolaku168 How bolaku168 Handles Your Personal Data
REACH OUR TEAM

How to Contact Us About Your Privacy

If you have questions about your data, want to request access to what we hold, or need to update something linked to your account — including your registered e-wallet — our support team is the right place to start. Reach us through any of the channels below and we'll respond to privacy-related requests as a priority.

Live Chat Open the live chat widget on bolaku168 from your mobile or desktop browser. Raise your data request there and we'll handle it directly.
Email Support Send your privacy request by email with your registered account details. We respond to data access and deletion requests through this channel.
Account Help Desk Log in to your account and use the help section to flag a privacy concern. This path links your request directly to your account record for faster handling.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security on bolaku168 is not an afterthought — it sits inside every account flow, from registration through to withdrawal verification. Here is what each layer of our data handling actually looks like in practice, so you know what to expect at every step.

Account Security

Your account is protected by password authentication and session management. Any suspicious login attempt triggers a verification step before access is restored.

Cookie and Session Data

We use session cookies to keep you logged in across devices — so switching from your phone to a desktop browser doesn't break your session without warning.

Data Retention

Account data is held for the period needed to maintain your transaction history and meet applicable legal obligations. When retention is no longer required, data is deleted.

Requesting Changes

You can ask to view, correct or remove your personal data at any time. Reach support via live chat or email with your account details and we'll process the request.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often from account holders in Indonesia — about what data we hold, how long we keep it, and how to act on your rights under this policy.

We collect the name, contact details and payment method you submit at registration. If you deposit via DANA, OVO or GoPay, the wallet reference is recorded for transaction purposes only.

Wallet data is shared only with the relevant e-wallet processor to complete your deposit or withdrawal. We do not pass this data to any unrelated third party for marketing or profiling.

We retain your account and transaction records for the period required by applicable obligations under local law. Once that period ends and your account is closed, data is removed.

Yes. Contact our support team via live chat or email with your registered account details. We'll compile and send what we hold within a reasonable timeframe after verifying your identity.

Send a deletion request through live chat or email. Include your account ID and registered contact. We'll confirm receipt and process the removal subject to any retention obligations that apply.

This policy covers all accounts registered through bolaku168. Access and the scope of rights available to you depend on local law and whether the service is available in your eligible region.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.